SIZE CHART FOR RUBIES US AND UK
All orders over $85.00 have free standard delivery - Australia Wide!
Faulty or Incorrect Items (Not what was ordered)
If you receive a faulty or incorrect item, we will exchange or refund the item within a 10 day time period provided the following process is followed:
Please ensure you meet the above requirements before returning the costume/product back to us.
If the costume/product does not meet these requirements, we will not be able to issue a refund and additional shipping costs will be incurred at your expense to send the original costume/product back to you.
(Just to let you know, sometimes styles can change without notice due to a change in the manufacturer's production. These changes are usually slight, for example: a change in the placement of crystals on a handmade Venetian mask. These type of production changes are beyond our control and manufacturers do not notify us when they occur.)
It Doesn't Fit. I've Changed My Mind.
Costumes don't look like regular clothes and they don't always fit like regular clothes. If the size you ordered is incorrect or you've changed your mind we will exchange your costume (but not refund) for a different size or item only where the item is normally stocked. Please follow these easy steps:
Fastest Way To Exchange
If you need to swap it fast, the quickest way is to place a new order and then follow the easy steps above for a refund on your original purchase.
It's All About Hygiene
There are some items that for hygiene reasons we simply will not exchange or refund. We think you will be reassured to know we do not accept returns on the following items unless they are faulty: teeth and fangs, eyelashes, wigs, moustaches, beards and any fake hair items, hosiery, underwear, contact lenses, masks.
Special Orders Just For You
We do not accept returns or exchanges on special orders we have specifically ordered in from our suppliers just for you.
We will always let you know when a particular sale or promotion excludes returns.
Orders out of Stock: All items shown on this website are subject to availability. If you purchase an item that becomes out of stock at time of fulfilment of your order, we will contact you as soon as possible and offer you other options:
a) Order alternative products
b) Dispatch product when available
c) Receive refund on purchase price of product.
Shipping: You may select Pick Up from our Brisbane Store(subject to conditions) or we use Express Post and a number of couriers to ship our retail costumes and accessories. We ship the same day for items in stock where the order has been placed by 2pm Brisbane time. Express Post offers next day delivery to addresses within their Express Post network, including Brisbane, Sydney, Melbourne, Adelaide, Hobart Area and Perth CBD. Standard Delivery by couriers is available to 25 major metropolitan and regional centres and can take 2-4 days, with 7 day delivery to Perth.
Shipping Rates Standard 2-4 Business Days Delivery, subject to the following:
1. Special orders will take at least 2 days to be sent from our suppliers to us before we can arrange any form of shipping to you, which will impact on the time you receive the items.
2. If an item is not in stock in Brisbane and we have to arrange for it to be transferred from Melbourne or Sydney, this is impact on our delivery times.
Orders overs $85.00 are free excluding Express Delivery